tm999's Privacy Policy —
Your Information, Our Responsibility

tm999 only collects information that is essential to deliver our services properly, ensure the security of your account, and meet legal obligations.

2.1 Information Provided Directly

When you create or update an account, the following information is collected:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Password (always stored in encrypted form — never in plain text)
• National ID card or passport number (for identity verification)

2.2 Financial Information

The following information may be collected during deposit and withdrawal processes:

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts

Important: We never collect or store your mobile banking PIN or bank password. All payment information is protected through SSL encryption.

2.3 Automatically Collected Information

When you use our platform, the following technical information is automatically collected:

• IP address and device type
• Browser version and operating system
• Time spent on the platform and browsing patterns
• Cookie and session data
• Login times, failed login attempts, and security events

tm999 uses collected information only for the following legitimate purposes:

We do not sell or rent your personal information to third parties. We always obtain your prior consent for marketing communications.

tm999 shares your information with third parties only in limited circumstances and under specific conditions:

4.1 Payment Processors

Your financial information is shared with payment providers such as bKash, Nagad, Rocket, and bank transfer services to complete transactions. These payment processors follow their own privacy policies and may only use the information to complete transactions.

4.2 Game Providers

Our partner game providers, including Pragmatic Play and Spribe, may receive technical data from gaming sessions. However, this data is not sufficient to identify individuals, and they cannot use it independently.

4.3 Legal Authorities

We may provide necessary information to comply with legal obligations, including court orders, lawful government directives, or investigations. Where possible in such cases, we will try to notify you in advance.

The tm999 platform uses cookies and similar technologies that improve your browsing experience and maintain service quality.

5.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining login sessions, verifying security, and remembering your preferences. Disabling them may cause the site to not function properly.

5.2 Functional Cookies

These cookies remember your language preferences, display settings, and previous visit information, making your experience more personalized.

5.3 Analytical Cookies

We collect anonymous analytical data that helps us understand which parts of the platform are used most. This data is processed in aggregate form and is not used to identify any individual.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of tm999 to not work properly.

tm999 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal requirements.

6.1 Active Accounts

While your account is active, we retain all necessary information. Even after an account is closed or deactivated, some information may be kept for a defined period for the following reasons:

• Financial records and transaction history — as required by legal obligations
• Information necessary for fraud prevention and security purposes
• Records of communications relevant to dispute resolution

6.2 Data Deletion Requests

In certain circumstances, you may request the deletion of your personal information. However, we reserve the right to retain information necessary to fulfill legal obligations or resolve ongoing disputes. For such requests, contact us at [email protected].

tm999 follows industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transmission on the website and app is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Access Controls: Only authorized staff can access information necessary for their specific duties.
• Security Monitoring: Our systems are monitored 24/7 to detect suspicious activity.
• Regular Security Reviews: Our security measures are regularly reviewed and updated.

You have the following rights over your personal information, and tm999 respects these rights:

8.1 Right to Know

You have the right to know what information we hold about you. You can email [email protected] at any time to request a copy of your information.

8.2 Right to Rectification

If there is any incorrect or outdated information in your account, you have the right to request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you have the right to request the deletion of your personal information, although some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you have the right to request that the processing of your information be restricted.

8.5 Right to Opt Out of Marketing Communications

You have the right to unsubscribe from tm999's promotional emails or notifications at any time. To do so, change your account settings or contact [email protected].

To exercise any of the above rights, contact us at [email protected]. We generally respond within 30 days after properly verifying your identity.

The tm999 platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory at the time of account registration. If we become aware that a minor has created an account, that account will be closed immediately and all collected information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected]. For more details, visit our Responsible Gaming page.

tm999 may update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A summary of the changes will be shown after you log in to the platform
• The "Last Updated" date at the top of this page will change

If you continue using tm999 after an update, you will be considered to have accepted the terms of the new policy. If you do not agree with the changes, you may request to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Support languages: Bengali and English

We make every effort to resolve all your complaints quickly and effectively. We give special priority to privacy-related complaints.